FREQUENTLY ASKED QUESTIONS
ABOUT THE BAGS
Where are your bags made?
Our bags are handcrafted in Morocco by local women artisans, combining traditional craftsmanship with timeless design.
Are all your bags handmade?
Yes. Every bag is handcrafted, so slight variations in texture, size, and finish are part of their unique character.
What makes each bag unique?
Every bag is made by hand using traditional techniques. No two bags are exactly alike, making each piece truly one of a kind.
What are your bags made from?
Our bags are made from durable, high-quality polyester, selected for their strength and everyday use. Selected styles include an inner bag or pouch made from recycled nylon.
How do I care for my bag?
Our bags are not suitable for machine washing. To remove small stains, gently clean the affected area with a soft, damp cloth and a mild detergent. Allow to air dry.
SHIPPING & DELIVERY
How long does shipping take?
Orders within the Netherlands and Belgium are delivered within 2-3 business days. Orders to other EU countries are delivered within 3-5 business days.
What are the shipping costs?
Shipping costs are calculated at checkout based on your delivery destination and order value. Within the Netherlands and Belgium, shipping is €6,95 and free on orders over €100. For other EU countries, shipping is €20.
Do you ship internationally?
We currently ship within the EU only. Would you like to order from outside the EU? Feel free to contact us, and we will see what we can do.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link to follow your shipment.
RETURNS & EXCHANGES
Can I return my order?
You have 14 days from the day after receiving your order to notify us if you wish to exercise your right of withdrawal. After notifying us, you have a further 14 days to return the product. Return shipping costs are the responsibility of the customer.
For full details and to initiate a return, please visit our Shipping & returns page.
Can I exchange an item?
We do not offer direct exchanges. If you would like a different item, return your original order and place a new one.
When will I receive my refund?
Once we have received and inspected your return, your refund will be processed within 5 business days.
ORDERS & PAYMENTS
What payment methods do you accept?
We accept secure online payments, including iDEAL, Klarna, PayPal, Visa and Mastercard. Available payment methods are shown at checkout.
Want to get in touch with us?
Feel free to email us at info@lakitan.com or send us a message on WhatsApp at +31 6 27175476. We’ll get back to you as soon as possible.
Can I change or cancel my order?
If you would like to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before your order has been shipped.
