Article 1 - Definitions

In these general terms and conditions, the following definitions apply:

1. La Kitan: the business that offers and sells products through the La Kitan webshop.

2. Customer: any natural person who purchases a product from La Kitan for private use and is not acting on behalf of a business or in the exercise of a profession.

3. Agreement: the agreement between La Kitan and the Customer concerning the purchase of a product through the webshop.

4. Product: any product offered by La Kitan through the webshop.

5. Webshop: the online store of La Kitan, available at www.lakitan.com.

Article 2 - Identity of La Kitan

La Kitan is a general partnership (VOF) established in the Netherlands, operating under the trade name La Kitan.

Trade name: La Kitan

Legal form: General partnership (VOF)

Chamber of Commerce (KvK) number: 99490137

VAT identification number: NL869012368B01

Registered address: Parklaan 69 B, 2011 KS Haarlem, The Netherlands

E-mail: info@lakitan.com

Whatsapp: +31 6 27175476

Website: www.lakitan.com

Article 3 - Applicability

1. These general terms and conditions apply to every offer by La Kitan and to every agreement concluded between La Kitan and the Customer through the webshop.

2. These general terms and conditions are made available to the Customer before an order is placed, so that the Customer can read and save them for future reference.

3. By placing an order through the webshop, the Customer confirms that they have read and accepted these general terms and conditions.

4. If a provision of these general terms and conditions is found to be invalid or void, the remaining provisions shall remain in full force. The relevant provision will be replaced by a valid provision that corresponds as closely as possible to the original intention.

Article 4 -The Offer

1. La Kitan describes its products in the webshop as completely and accurately as reasonably possible. The product information may include, where relevant, information about materials, dimensions, colour, design and origin.

2. Product images are intended to provide an accurate representation of the product. Minor differences in colour may occur due to the settings of the Customer's screen.

3. The products of La Kitan are handmade. Small differences in shape and finish may therefore occur. These differences are inherent to the handmade nature of the product and do not constitute a defect unless the product thereby fails to comply with the Agreement.

4. If an offer has a limited period of validity or is subject to specific conditions, this will be clearly stated with the offer.

5. Obvious errors or mistakes in an offer, including an obviously incorrect price, do not bind La Kitan.

Article 5 - The Agreement

1. The Customer can place an order through the La Kitan webshop.

2. The Customer is responsible for correctly entering the information required to process and deliver the order.

3. After placing an order, the Customer will receive an order confirmation by e-mail.

4. The Agreement is concluded when La Kitan confirms the order by e-mail.

5. La Kitan may refuse an order where there is a valid reason, for example if a product unexpectedly becomes unavailable. If the Customer has already paid, the relevant amount will be refunded in full.

Article 6 - Prices

1. All prices displayed in the La Kitan webshop include VAT.

2. Shipping costs are charged to the customer and are clearly stated before the order is completed. Other additional costs are clearly stated to the Customer before the order is completed.

3. La Kitan is entitled to change its prices and product range. A price change does not affect orders that have already been confirmed by La Kitan.

4. In the event of an obvious pricing error, such as a clearly incorrect price, La Kitan is not obliged to supply the product at the incorrect price.

Article 7 - Payment

1. The Customer can pay using the payment methods offered during the ordering process in the webshop.

2. The order will be processed once payment has been received or approved by the relevant payment provider.

3. If a payment is unsuccessful, La Kitan may suspend processing of the order until payment has been received.

Article 8 - Delivery

1. La Kitan delivers the order to the address provided by the Customer during the ordering process.

2. The normal delivery time is 2 to 5 working days after receipt of payment. 

3. La Kitan will make every reasonable effort to deliver the order within this normal delivery time.

4. If the order is not delivered within the normal delivery time, a reasonable additional delivery period will apply. If the order is still not delivered within this additional period, the Customer has the right to terminate the Agreement and any amount already paid will be refunded.
5. The risk of loss or damage to the product passes to the Customer when the Customer, or a third party designated by the Customer, has received the product.

Article 9 - Right of Withdrawal

1. For an online purchase, the Customer has the statutory right to withdraw from the Agreement within 14 days without giving a reason.

2. The 14-day withdrawal period starts on the day after the Customer, or a third party designated by the Customer who is not the carrier, has received the product.

3. If an order consists of several products that are delivered separately, the withdrawal period starts on the day after the last product has been received.

4. The Customer can exercise the right of withdrawal through the online withdrawal function available on www.lakitan.com, accessible through the 'Withdraw from contract' page. The Customer may also exercise the right of withdrawal by any other legally permitted method.

5. After notifying La Kitan of the withdrawal, the Customer has a further 14 days to return the product.

Article 10 - Legal Guarantee and Conformity

1. La Kitan guarantees that the products comply with the Agreement and meet the reasonable expectations that the Customer may have of them.

2. If a product does not comply with the Agreement, the Customer is entitled to a free remedy, such as repair or replacement, in accordance with the applicable statutory rules.

3. If repair or replacement is not possible, cannot be carried out within a reasonable period or cannot reasonably be required from La Kitan, the Customer has the statutory rights applicable in that situation.

4. Normal characteristics of handmade products, such as small differences in shape and finish, do not constitute a defect where these result from the handmade nature of the product.

Article 11 - Complaints Procedure

1. Complaints concerning an order, product or the performance of the Agreement can be submitted by e-mail to info@lakitan.com.

2. La Kitan aims to handle complaints as quickly as reasonably possible and will respond substantively within 14 days of receiving the complaint.

3. If a complaint requires more time to assess, La Kitan will send an acknowledgement of receipt within this period and indicate when the Customer can expect a substantive response.

4. The Customer should describe the complaint as completely and clearly as possible so that La Kitan can properly assess it.

Article 12 - Intellectual Property

1. All texts, photographs, images, logos, designs and other content used by La Kitan on its website and through other communication channels are owned by La Kitan or are used with permission.

2. Such content may not be copied, distributed or commercially used without the prior written permission of La Kitan.

Article 13 - Liability

1. La Kitan is not liable for damage resulting from the use of a product in a manner that does not correspond with normal or reasonably foreseeable use.

2. La Kitan is not liable for damage resulting from circumstances that cannot reasonably be attributed to La Kitan.

3. Nothing in these general terms and conditions limits the statutory rights of consumers.

Article 14 - Force Majeure

1. La Kitan is not obliged to fulfil an Agreement when it is temporarily or permanently unable to do so due to circumstances that cannot reasonably be attributed to La Kitan.

2. Force majeure may include, among other things, serious transport problems, system failures, natural disasters, fire, government measures, war, strikes and problems with suppliers.

3. If a force majeure situation continues for an extended period, La Kitan and the Customer have the statutory options to terminate the Agreement.

Article 15 - Privacy

La Kitan processes personal data of Customers in accordance with applicable privacy legislation. More information about the processing of personal data is provided in the Privacy Policy of La Kitan, which is available at www.lakitan.com.

Article 16 - Changes to the General Terms and Conditions

1. La Kitan may amend these general terms and conditions where necessary, for example as a result of changes in legislation or changes to the services provided by La Kitan.

2. Agreements already concluded remain subject to the general terms and conditions that applied at the time the Agreement was concluded, unless otherwise required by law.

3. The most recent version of these general terms and conditions is always available at www.lakitan.com.

Article 17 - Governing Law and Disputes

1. All Agreements between La Kitan and the Customer are governed by Dutch law.

2. If the Customer resides outside the Netherlands, the mandatory consumer rights of the country in which the Customer resides remain applicable to the extent required by law.

3. Disputes will be submitted to the competent court, subject to the applicable statutory rules concerning consumers.

Last updated: 15 October 2026