La Kitan respects the privacy of visitors to and customers of our online store. We handle personal data with care and process it in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains what personal data we collect, why we use it, with whom we share it, and what rights you have.

1. Who are we?

La Kitan is responsible for the processing of personal data as described in this Privacy Policy.

Business name: La Kitan VOF
Place of establishment: Haarlem, the Netherlands
Chamber of Commerce (KvK) number: 99490137
Email: info@lakitan.com
Whatsapp: +31 6 27175476
Website: https://lakitan.com

If you have questions about this Privacy Policy or how we process your personal data, you can contact us at info@lakitan.com.

2. What personal data do we process?

Depending on how you use our online store, we may process the following personal data:

- First and last name
- Billing and delivery address
- Email address
- Telephone number, if provided
- Order details and products purchased
- Payment details and payment status
- Information about returns, refunds and customer enquiries
- IP address and technical information about your device and browser
- Information about your use of our website and cookie preferences
- Your preferences for receiving newsletters and marketing communications

We do not process more personal data than is necessary for the purposes described in this Privacy Policy.

3. Why do we use your personal data?

We use personal data for the following purposes.

Processing and delivering orders
To process your order, handle payment, ship your parcel and keep you informed about delivery.

Processing payments
To process payments and refunds and help prevent fraud and misuse.

Customer service and returns
To answer questions, process returns and handle complaints.

Our administration and legal obligations
To maintain our financial records and comply with legal obligations, including tax obligations.

Newsletters and marketing
To send you news, product information and offers from La Kitan when you have subscribed or when another lawful basis permits us to do so.

Improving and securing our online store
To understand how our online store is used, improve the user experience and keep the website secure. Where consent is legally required, we only process data for analytics or marketing after you have given consent.

4. Legal bases for processing personal data

We process personal data on one or more of the following legal bases:

- Performance of a contract: for example, to process and deliver your order.
 -Legal obligation: for example, to meet our accounting and tax obligations.
 -Legitimate interests: for example, to secure our online store and respond to customer enquiries, provided our interests do not override your privacy rights.
 -Consent: for example, for newsletters where consent is required and for placing non-essential cookies where consent is required.

If we process personal data based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before the withdrawal.

5. Our online store and Shopify

Our online store is hosted by Shopify. Shopify processes personal data necessary to operate the store and enable orders, payments and other online store services.

This may include contact details, order information, payment status, IP address and information about your use of the store.

Shopify may use other service providers for certain services. Depending on the features used, personal data may also be processed outside the European Economic Area. Where required by law, appropriate safeguards are applied.

You can find more information in Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

6. Payments

Our online store offers various payment methods. Depending on your location and availability, these may include:

- Credit cards, including Visa, Mastercard and American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Klarna
- UnionPay

The payment methods actually available may vary by country and customer.

We use Shopify Payments and the relevant external payment service providers to process payments.

These providers process the information necessary to complete payments, secure transactions and issue refunds. For example, we receive information about payment status and the relevant transaction.

When you use an external payment service, that service may also process personal data under its own privacy policy and terms.

7. Shipping and delivery

We ship orders within the EU. We use DHL eCommerce. To deliver your order, we share the necessary information from the carrier. 

This may include:

- Your name
- Your delivery address
- Your email address
- Your telephone number, if needed for delivery
- Your shipping and tracking information

The carrier uses this information to deliver your parcel, track the shipment and, where applicable, inform you about delivery.

When personal data is transferred outside the European Economic Area, we ensure that appropriate legal safeguards are applied where required.

8. Newsletters through Klaviyo

We use Klaviyo to send and manage our newsletters.

When you subscribe to our newsletter, we process your email address and, if provided, your name and marketing preferences. Klaviyo processes this information on our behalf to send our newsletters.

Depending on the settings, we may also receive information about email opens and link clicks. We use this information only to the extent permitted by law.

You can unsubscribe at any time using the unsubscribe link at the bottom of our newsletters. After unsubscribing, you will no longer receive regular marketing newsletters. Information necessary to respect your unsubscribe request may be retained.

You can find more information in Klaviyo’s Privacy Policy: https://www.klaviyo.com/legal/privacy

9. Google Analytics and cookies

We use Google Analytics to understand how our online store is used and to improve its performance and usability.

Depending on the settings, this may involve processing information such as pages visited, interactions with the website, technical information about your device and browser, IP address and cookie identifiers.

Our online store uses cookies and similar technologies. Some cookies are necessary for the store to function, for example to maintain the shopping cart and enable checkout. Other cookies may be used for analytics or marketing.

We provide a cookie banner that allows visitors to set their cookie preferences. For cookies and similar technologies for which consent is legally required, we request consent in advance.

You can change your preferences or withdraw your consent through the available cookie settings on our website.

Google may process data outside the European Economic Area. Where required by law, appropriate safeguards are applied.

For more information about Google’s processing of personal data, visit: https://policies.google.com/privacy

10. Instagram, Facebook and advertising technology

La Kitan is active on Instagram and Facebook. When you visit our social page or interact with our posts, it may process personal data in accordance with its own privacy policy.

We use Meta Pixel to measure the effectiveness of our advertising and to help us improve and personalise our advertisements on Meta platforms, such as Instagram and Facebook. Meta may collect or receive information about your activity on our website. Where required by law, we will obtain your consent before activating Meta Pixel.

Meta Pixel and similar advertising technologies may use cookies or similar technologies to collect information about your activity on our website and to measure and improve the effectiveness of our advertising. These technologies will only be activated where required consent has been obtained.

11. Who do we share personal data with?

We share personal data only when necessary for our business operations, to perform a contract or when we are legally required to do so.

This may include sharing data with:

- Shopify, to operate our online store
- Payment service providers, to process payments
- DHL eCommerce and, depending on the shipping method, DHL Express or UPS
- Klaviyo, to send newsletters
- Google, for website analytics
- Other technical service providers necessary for our business operations
- Competent public authorities, where we are legally required to do so

We do not sell your personal data to third parties.

12. How long do we retain personal data

We retain personal data no longer than necessary for the purposes for which it was collected, unless a legal retention obligation or another valid reason requires a longer retention period.

Our general principles are:

- Order and customer data: for as long as necessary to handle orders, returns, warranties and any disputes.
 -Accounting and tax records: for the applicable statutory retention period. Relevant tax records are generally subject to a seven-year retention period.
 -Newsletter data: until you unsubscribe or withdraw your consent, unless there is another valid reason to retain the data.
 -Contact and complaint records: for as long as necessary to handle your enquiry or complaint and meet any related obligations.
 -Cookie and analytics data: in accordance with the retention periods configured for the relevant services and applicable privacy rules.

After the applicable retention period, we delete or anonymise the data unless further retention is permitted or required by law.

13. How do we protect personal data?

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access and unlawful processing.

We also rely on the security features provided by our technical service providers. However, no method of data transmission or storage can guarantee absolute security.

14. Your privacy rights

Under applicable privacy laws, you may have the following rights, depending on the circumstances:

- The right to access your personal data
- The right to have inaccurate data corrected
- The right to have data erased
- The right to restrict processing
- The right to object to certain processing
- The right to data portability, where applicable
- The right to withdraw previously given consent
- The right to lodge a complaint with the supervisory authority

You can submit a request by emailing info@lakitan.com. We may ask for additional information to verify your identity and handle your request securely.

We respond within the statutory time limit, generally within one month. For complex requests, this period may be extended under the conditions permitted by law.

You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): https://autoriteitpersoonsgegevens.nl

15. Children’s privacy

Our online store is not specifically directed at children. We do not knowingly collect personal data from children where parental consent is required under applicable law and has not been provided.

If you believe that a child has provided us with personal data without the required consent, please contact us at info@lakitan.com so that we can investigate.

16. Changes to this privacy policy

We may update this Privacy Policy when our online store, services, technologies or legal obligations change.

The latest version will be published on our website. The date at the top of this Privacy Policy indicates when it was last updated.

17. Contact

If you have questions about this Privacy Policy or how La Kitan handles your personal data, please contact us.

La Kitan VOF
Haarlem, the Netherlands
Email: info@lakitan.com
Whatsapp: +31 6 27175476
Website: https://lakitan.com
Chamber of Commerce (KvK) number: 99490137

Last updated: 15 October 2026